Reference

Open the Legal Terms for Your Account

Your wallet, your tables and every deposit you send sit under one set of terms, and this page points you to them without the runaround.

Terms written in plain EnglishEligibility depends on your regionWallet and account rulesDocuments and data handling
9777det Open the Legal Terms for Your Account
DATA AND SECURITY

See How We Handle Your Data

Your account holds three kinds of data: the identity documents you send us, the wallet numbers you use to fund it, and the session records our system writes when you log in. Documents stay encrypted and are seen only by the team that verifies them. Session records exist so we can answer a dispute about a bet or a login you did not make. You can ask what we hold on you, ask for a correction, or ask us to close the account; we keep transaction records after closure only as long as local rules require.

Documents and verification

A photo ID and a wallet screenshot serve one purpose: matching the name on your bKash, Nagad or Rocket account to the name you registered. Both are stored encrypted and never shown to other account holders.

Cookies on the lobby

The site sets cookies that keep you logged in and remember your language and last table. Clearing them logs you out on that phone. Analytics cookies are separate, and you can refuse them without losing lobby access.

Login and one-time codes

Every login takes your password plus a one-time code sent to your number. If a device you do not recognise tries to sign in, the code still comes to you — so keep your number current.

Retention and your requests

Session and transaction records are kept while the account is open and for the period local rules require afterwards. Ask us to correct a detail or close the account and we confirm in writing what was done.

CONTACT CHANNELS

Contact Us About Any Policy Point

Policy questions reach us faster through chat than anywhere else, because the agent can see your ticket while you type. Keep your account number in the first message and you skip the back-and-forth. For a document request or a term you think we applied wrongly, email gives you a written record you can point to later. Either route opens a case number you can quote when you follow up.

Team online

Live chat inside the account

Open chat from the help button in your logged-in account and the agent pulls up your case immediately. This is the quickest route for a locked wallet or a term you want explained mid-session.

Email for a written record

Send a message to our published support address when you need a paper trail: a document request, a closed account, or a term you think we applied wrongly. Replies stay on the same thread.

Payment rules in the cashier

Many policy questions start at the wallet, so the cashier screen links to the rules for bKash, Nagad, Rocket and Bank Transfer. Tap a payment name before you deposit and the matching terms open in place.

Read the Legal Questions We Get

These are the questions our Bangladesh support team answers most often about terms, documents and account closure. Each answer points to what actually happens: which law sets eligibility, what a second account does to your balance, and how long records stay after you leave. If your situation is not covered here, chat is one tap away inside your logged-in account and the agent can read the same terms you are reading now.

Yours does. We accept sign-ups from regions where an online casino can be used lawfully and decline the rest. Check your local rules before you register, because eligibility follows the law where you are.

They do, when payment rails or local rules move. The version live on this page is the one that applies to your account, and every update carries its date. We message you when a change touches deposits or withdrawals.

A closed account is not a confiscated one. We settle any balance that is not tied to a breach of the terms, send it back to the wallet or bank it came from, and explain the reason in writing.

No. One person, one account, and the wallet you fund it from has to carry your own name. A second account to split deposits breaks the terms and puts both balances on hold while we check.

You can ask what we hold, ask for a correction, and ask us to close the account. Transaction records stay after closure for the period local rules set, and we tell you which records those are.

Start with live chat inside your account so the agent can see the case. If that does not settle it, email our support address with your account number and the term you are disputing — the written thread moves fastest.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.