Reference

See What We Hold on You

This page is the full record of what we keep when you open an account, pay in with bKash or Nagad, and use the lobby from your phone.

Account record mapCookie choicesWallet referencesCopy and erasure requests

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CONTACT THE TEAM

Reach Us About Your Data

One desk handles every privacy request, and it is not the general game-support queue. Write from the mobile number or email already on your account so we can match the request to the right wallet. Live chat is quickest for a small fix, like a wrong date of birth or a misspelled name. For a full copy or a deletion, we log the ticket and reply once identity checks clear. Whether you play from Dhaka or Chattogram, the ticket sits in the same queue.

In-account live chat Open the chat panel while signed in and your ticket is attached to your account wallet already, so there is no back-and-forth about which mobile number to check.

Email from your registered address Send the request from the email on file. If you only ever signed up by SMS on a phone, tell us the number and the last wallet you used for a bKash or Rocket deposit.

Deletion and copy requests Mark the ticket clearly as a copy request or an erasure. We confirm identity first, then list what we hold, where it came from and which providers received it.

SECURITY AND RETENTION

Track How Long We Keep Records

We keep account records for as long as your account is open, then a set period afterwards for tax and dispute reasons — the exact span follows the rules where you live. Logins run on a one-time code sent to your mobile, so a stolen password alone will not open your wallet. Wallet credentials never sit with us; the payment partner holds them and passes back only a reference. Cookie settings can be changed in your browser or from the consent bar on the lobby.

Every sign-in sends a one-time code to your registered mobile. We keep the device name and session time so an odd login from a new phone can be spotted and closed early.

Cookies and consent

The consent bar lets you switch off anything past the essentials. Essential cookies keep the login session and your wallet balance visible; the rest only show us which lobby screens stutter on mobile.

How long records stay

Open accounts keep their records live. After closure we hold deposits, withdrawals and disputed rounds for the period your local law requires, then drop them out of the live systems.

Changes to this policy

When we reword a clause, the new version shows on this page and the date moves. Bigger changes, such as a new payment partner or a new data use, are flagged in your account before they take effect.

Check the Scope Before You Join

9777det Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy explains what 9777det records when you use the lobby, and the choices you have over it. Opening an account means we hold your name, mobile number, date of birth, and the wallet number you verify for bKash, Nagad or Rocket deposits — enough to

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confirm you are who you say you are and to route a withdrawal back to the same wallet. When you spin a slot from Pragmatic Play, take a seat at a live table or place a cricket bet during a BPL match, we log the session,
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the device and the app version so we can trace a stuck round or a failed deposit. Cookies do the lighter work: keeping you signed in, remembering your language, and showing us which lobby pages load slowly on mobile. Rules on what we may collect, how
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long we hold it and where it can be stored depend on your local law and eligible regions, so parts of this policy apply only where they are permitted. We do not sell your details. Payment processors and game studios see the minimum needed to settle
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a transfer or run a round. If a clause here conflicts with a legal requirement in your country, the legal requirement wins. Ask us to correct or remove what we hold and we will walk you through the request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Get Straight Answers on Privacy

These are the privacy questions that land in our inbox most often, answered the way we would answer them in chat. If yours is not here, send it and we will add it to the list.

Your name, mobile number, date of birth and the wallet number you verify. Later visits add device type, app version, session times and the games you open — enough to run the account and settle a dispute.

Yes, the reference for each deposit and withdrawal stays on your account record. That is how a missing credit gets traced, and how we show a transfer reached the right wallet.

Ask from your registered email or the in-account chat and mark it as a copy request. We check identity, then send a written list of what we hold and where it came from.

The account closes and the lobby no longer opens for you. Deposit, withdrawal and dispute records stay for the retention period your local law sets; marketing messages end once the closure is confirmed.

Only what a round or a transfer needs — a player ID, a stake, a wallet reference. Full contact details stay with us, and we do not sell data to outside lists.

Use the live chat inside your account or email us from the address on file. Small fixes, like a wrong date of birth, are handled in the same ticket thread.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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See What We Hold on You

Reach Us About Your Data

Track How Long We Keep Records

Get Straight Answers on Privacy

01 What data does 9777det collect when I open an account?

02 Do you keep my bKash, Nagad or Rocket transaction numbers?

03 Can I get a copy of the data you hold on me?

04 What happens to my data if I close my account?

05 Do game studios or payment partners see my details?

06 Who do I contact if something in my record is wrong?

Privacy Policy

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